Refund policy

Order Cancellation

Once an order has been successfully placed and confirmed, customers are not permitted to cancel or modify the order from their end. We therefore request customers to carefully review all product details, quantities, shipping information, and other order details before completing their purchase.

Refunds and Replacements

Any request for a refund, replacement, or resolution is subject to review and approval by the management of Mundra Jewels. The final decision regarding the eligibility and approval of any refund or replacement will be made by the management after reviewing the circumstances, supporting evidence, and condition of the product, subject to applicable consumer laws.

Mandatory Unboxing Video

If a customer receives a damaged, defective, incorrect, or otherwise problematic product, they must record a clear and continuous unboxing video starting before the package is opened and continuing until the product is fully removed and inspected.

The video should clearly show:

  • The unopened package with the shipping label visible.
  • The complete opening of the package without cuts, edits, pauses, or interruptions.
  • The product and the specific damage, defect, missing item, or incorrect item received.

Requests without sufficient supporting evidence, including a valid unboxing video where reasonably required to verify transit damage, missing items, or incorrect products, may not be eligible for a refund or replacement, subject to applicable law.

Reporting a Problem

Customers must report any issue with their order within [24/48 hours] of delivery by contacting Mundra Jewels through the official contact details provided on our website. The customer should provide:

  • Order number
  • Customer name and contact details
  • Clear description of the issue
  • Clear photographs of the product and packaging
  • Complete unboxing video

All supporting evidence should be sent to mundrajewelssbp@gmail.com.

Management Review and Final Decision

After receiving the request and supporting evidence, the management of Mundra Jewels will review the case. Refunds or replacements will only be processed where the request is approved after review and in accordance with applicable law.

If a replacement is approved, it will be subject to product availability. If the same product is unavailable, Mundra Jewels may offer an alternative resolution, such as another suitable product, store credit, or refund, as appropriate and subject to applicable law.

One important recommendation

I would avoid writing "the management's decision is final under all circumstances" without qualification. Since Mundra Jewels operates in India, customer rights under applicable consumer protection laws can override store policies. The safer professional wording is:

"The final decision regarding eligibility for a refund or replacement will be made by the management after reviewing the circumstances and supporting evidence, subject to applicable consumer laws."

This protects your business while avoiding a policy that may be too absolute.

For your existing Privacy Policy, I would keep most of the Shopify-generated content as it is, but I noticed some wording that should be adjusted to match your actual store operations—for example, it currently mentions purchases, returns, exchanges, and cancellations in several places, even though you don't allow customer-initiated cancellation.