Terms & Conditions

1. Introduction

Welcome to Mundra Jewels. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services or placing any order.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years old, or
  • You are using the website under the supervision of a parent or guardian

3. Product Information

  • We specialize in gold, silver, diamond, and other jewellery products.
  • All products are crafted with care and may have slight variations due to handmade processes.
  • Product images are for representation purposes; actual product color/size may slightly differ.

4. Pricing & Payment

  • All prices are listed in INR (₹) and may include applicable taxes.
  • Prices are subject to change without prior notice.
  • Orders are confirmed only after successful payment.
  • We accept secure payment methods such as UPI, cards, net banking, etc.

5. Order Confirmation

  • Once an order is placed, you will receive an order confirmation via email/SMS.
  • We reserve the right to cancel any order due to:
    • Incorrect pricing
    • Stock unavailability
    • Suspicious or fraudulent transactions

6. Shipping & Delivery

  • We deliver across India.
  • Estimated delivery time will be shown at checkout.
  • Delays caused by courier partners are beyond our control.
  • Customers must provide accurate shipping details.

7. Returns, Exchange & Cancellation

Returns & Exchange
  • Exchange is allowed within [X days – you can set 1–7 days] after delivery.
  • Product must be unused and in original condition.
  • No cash refund; exchange or store credit may be provided.
Cancellation
  • Orders can be cancelled within [12–24 hours] of placing the order.
  • After dispatch, cancellation is not possible.
Custom Jewellery
  • Custom-made or personalized items are non-returnable and non-refundable unless defective.

8. Purity & Certification

  • All gold jewellery is hallmarked for purity.
  • Certification (if applicable) will be provided with the product.
  • Exchange value may depend on current gold rates and company policy.

9. Warranty & Repairs

  • We ensure quality craftsmanship in all products.
  • Manufacturing defects should be reported within [7–10 days] of delivery.
  • Damage due to misuse, wear & tear, or improper handling is not covered.

10. Intellectual Property

  • All content on this website (images, logos, designs, text) belongs to Mundra Jewels.
  • Unauthorized use or reproduction is strictly prohibited.

11. User Responsibilities

You agree not to:

  • Use the website for fraudulent activities
  • Upload harmful or malicious content
  • Violate any applicable laws

12. Limitation of Liability

  • We are not responsible for any indirect or incidental damages arising from product use.
  • Maximum liability is limited to the amount paid for the product.

13. Privacy Policy

  • Your personal data is used only for order processing and service improvement.
  • We do not sell or share your data with unauthorized third parties.

14. Governing Law

  • These Terms are governed by the laws of India.
  • Any disputes shall be subject to the jurisdiction of courts in Sambalpur, Odisha.

15. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice.

16. Contact Information

For any queries or support:

  • 📍 Location: Shanti Nagar, Budharaja, Sambalpur, Odisha
  • 📞 Phone: +91 9337304265
  • 📧 Email: info@mundrajewel.com